Customer Care
Friendly, knowledgeable and accessible support that will help you set your business above the rest.
Discover the secrets of your business.
We are here to help you with all aspects of your business, not just software. As a customer care member, we invite you to call on our experience.
Direct support from those who created the software.
Our software is designed, manufactured and marketed solely by Master Software Global, which means we understand our product best. By dealing directly with our customers, we deliver the most efficient software support and service available
Protect and support your investment.
The key benefit of customer care is that your investment is supported and protected. The bottom line is that we are here to help you with all aspects of your business, not just software. As a customer care member, we invite you to call on our experience.
Response Time
Email and Fax Support
Dial-in Support
Important Teamviewer and an internet connection (ADSL or faster preferred) are required for online support. You can download the customer module from www.teamviewer.com - Please install and run this software onto your desktop, it is free to use for personal use. Teamviewer with over 10 million users is safe and endorsed by Master Software Global as the preferred method of online support. | Help Desk Hours
Telephone Support
After Hours Support
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Master Software Global will ensure that a Customer Care team member will answer your query as soon as possible. Master Software Global offers a 4 hour response time from the time the problem was logged.
Email and fax support lets you email or fax the friendly Customer Care team at any time. They will then respond to your query during helpdesk hours by email, fax or by phone.
Dial-in support is available during help desk hours. If an issue within the software can not be rectified by phone, fax or email, a Customer Care team member may assist you by dialing into your computer system.
Customer Care for software is provided during help desk hours. Help desk hours are from 9am to 5:30pm EST Monday to Friday excluding public holidays.
Telephone support entitles you to phone the friendly Customer Care team members during help desk hours. The team member will address the problem with you over the phone.
Just when you thought no-one would be there to help you during those early or late hours of the day - we are! Customer Care offers after-hours help desk support to members and non-members.Discover the secrets of your business. Contact us so we can demonstrate the friendly, knowledgeable and accessible support that will help you set your business a cut above the rest.
